Refund policy
MilesBags Refund & Return Policy
Contact: milesbagsinfo@gmail.com Business Name: MilesBags
1. Return & Refund Window We offer a 30-day return policy. You have 30 days from the date you receive your order to request a return.
Eligibility for Returns To qualify for a return, your item must be:
- Unused, unworn, and in the same condition as received
- In its original packaging
- Accompanied by proof of purchase
Returns that do not meet these conditions may be refused or subject to a partial refund at our discretion.
2. How to Initiate a Return To start a return:
- Contact us at milesbagsinfo@gmail.com with your order details
- Wait for approval and return instructions
Important Notes
- Returns sent without prior approval will not be accepted
- Customers are responsible for all return shipping costs
- We recommend using a tracked shipping service; we are not responsible for lost or damaged returns
3. Damages, Defects & Wrong Items Please inspect your order upon delivery. Contact us immediately at milesbagsinfo@gmail.com if:
- The item is defective
- The item is damaged
- You received the wrong item
We may require photo or video evidence. Claims submitted without evidence may be declined.
4. Non-Returnable Items The following items cannot be returned or refunded:
- Sale and clearance items
- Custom or personalised products
- Digital products (once delivered)
- Gift cards
5. Exchanges We do not offer direct exchanges. To receive a different item:
- Return your original item (if eligible)
- Place a new order
6. Order Cancellation Policy
- Orders cannot be canceled once shipped
- Orders may be canceled within 12–24 hours if not yet processed or shipped
- Orders canceled within 48 hours are eligible for a 50% refund (processing and handling costs apply)
- After 48 hours, cancellations are no longer accepted
7. European Union 14-Day Cooling-Off Period If your order is shipped to the EU, you may cancel or return your order within 14 days for any reason, under EU consumer law.
Conditions
- Item must be unused and in original packaging
- Proof of purchase is required
Exceptions (where legally permitted)
- Custom or personalised items
- Digital products once delivered
8. Refund Processing Refunds are issued to the original payment method once we receive and inspect your return.
- Processing time: up to 10 business days
- Your bank or payment provider may require additional time
Please Note
- Original shipping costs are non-refundable
- Partial refunds may be issued for used, damaged, or incomplete items
- Refunds may be refused if return conditions are not met
If more than 15 business days have passed since your refund was approved, contact us at milesbagsinfo@gmail.com.
9. Additional Terms & Liability
- We are not responsible for incorrect shipping information provided by the customer
- Orders marked as "delivered" by the courier are considered fulfilled
- We are not responsible for lost or stolen packages after delivery
- Unclaimed or refused packages may not be eligible for a refund or may be subject to restocking fees
- Excessive or abusive return requests may be declined
10. Policy Purpose This policy is designed to:
- Protect against chargebacks (e.g., "item not received", "not as described")
- Require evidence for claims (photo/video)
- Prevent abuse (e.g., worn items, repeated returns)
- Ensure compliance with EU consumer law